Terms & conditions
8260 Viby J
CVR no.: 36486295
PricesAt AVILO, all prices are in Euro € and stated incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for out-of-stock items.
PaymentAVILO receives payment with:
- Apple Pay
- Google Pay
DeliveryThe shipping price will appear during the purchase on the website, and is dependent on the size and weight of the product.
NOTE: If there is no room at the delivery point, the package will be moved to the nearest delivery point, which you will be notified of. If problems arise, contact customer service.
Special delivery conditions apply to certain goods. The conditions will appear specifically prior to the purchase of these goods.
The delivery time of your purchase will depend on the product you have purchased.
You will always be informed about the delivery time at the time of purchase.
In connection with the delivery of larger products, you will be notified by the carrier the day before the first possible delivery, where you will be informed of the planned delivery time. If you are unable to be at home, you will find an alternative delivery time together with the carrier. Your order is of course insured all the way to your place of residence.
On the actual delivery day, the driver will notify you between 30 and 60 minutes before the delivery. We would like to point out that it will not be possible to obtain information about a specific delivery time, as the driver may have different deliveries on his route.
Before delivery, please note the following: It is very important that you can be reached on the telephone number you entered on the order. It will always be your responsibility to ensure that the order can be delivered unhindered to the delivery point and into your private home. When the carrier contacts you to arrange delivery, you must inform about conditions that may affect the delivery. Examples of this can be: - That the furniture can pass through doorways (you can see the measurements on the website) - Hard to access road - Gate/door code - Access to lift - Narrow/steep stairs - If you choose delivery to the first available room, the driver does not take off his shoes due to work environment regulations. It is therefore a good idea to arrange for dirt underlay for delicate floors. Re-delivery: If our delivery company is unsuccessful with your furniture, or if it is not possible to deliver due to circumstances at your place, you as a customer will have to pay for the return and re-delivery of the order. This cost will depend on where in the country you live and how large the order is.
Receipt of your order:
The risk for your item passes to you the moment we deliver. Upon receipt of your order, you must check whether there is any visible damage or defects. You must also ensure that all packages and boxes are marked with your order number. If anything is delivered that is not marked with your order number(s), you must refuse to accept it. Then contact us and we will help you find a solution. When you have checked that everything is as it should be, you must acknowledge receipt. If the packaging is damaged when you receive it, you must sign the consignment note with reservations and describe the damage. If, after unpacking the item, there is damage to the product itself, you must contact us. It is important that you contact us as soon as possible and within 5 calendar days at the latest. It is also important that you save the original packaging as documentation that the damage was not visible upon delivery.
Right of complaint
There is a 2-year right to complain in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing. You can get the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must advertise in a "reasonable time" after you have discovered the defect/error. AVILO will cover return costs to a reasonable extent.
For returns, complaints and use of the right of withdrawal, send to:
8260 Viby J
Shipments are not accepted per cash on delivery.
If it is a refund, please include bank details in the form of account number and account number so that the agreed amount can be transferred. This information can be disclosed without risk per email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.
Right of withdrawal
There is a 14-day full right of return on goods purchased in our webshop.
The period is counted from that day;
- Where you receive the order.
- Takes physical possession of the last product, in the case of an agreement for several different products, ordered in one order, but delivered individually or in several batches.
- Gets physical possession of the last lot or last part when it comes to an agreement for the delivery of goods consisting of several lots/parts.
- The first item in physical possession in the case of regular delivery of items over a specified period.
Return costs are your own responsibility.
Cancellations must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation. The notice must be given by mail at firstname.lastname@example.org. In the message, you must make it clear that you wish to use your right of withdrawal. If you wish to return the item to us, you must fill in the attached return slip and send the item to:
8260 Viby J
You cannot regret it by simply refusing to receive the item, without at the same time giving clear notice of this.
Goods excluded from the right of withdrawal
The following product types are not included in the right of withdrawal:
- Goods that have been manufactured to the consumer's specifications or have been given a distinct personal touch.
- Goods which, due to their nature, are inextricably mixed with others upon delivery.
- Items where the seal is broken.
You must send your order back without undue delay and no later than 14 days after you have exercised your right of cancellation. You must bear the direct costs in connection with the return. When returning, you are responsible for the item being properly packed. You must attach a copy of the order confirmation.
You bear the risk for the item from the time of delivery of the item until we have received it back.
We do not receive packages sent by cash on delivery.
Condition of the item upon return
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words, you can try the product as if you were trying it on in a physical store.
If the item has been tried on in addition to what is described above, it is considered used. Which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the full purchase amount back, you must test the product without actually using it.
If you regret your purchase, you will of course get the amount you paid us back.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.
When exercising the right of withdrawal, all payments received from you, including delivery costs (except for extra costs resulting from your choice of a different form of delivery than the cheapest form of standard delivery offered by us), will be refunded without undue delay and no later than 14 days from the date where we have received notification of your decision to exercise the right of withdrawal. Refunds are made with the same means of payment that you used for the original transaction, unless you have expressly agreed to something else.
We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.
Personal data policy
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:
Information about what you have purchased
We process your personal data for the purpose of being able to deliver the product to you and to be able to process inquiries regarding your purchase. The processing takes place according to the rules in our personal data policy for AVILO. Here you can read more about how your information is processed, when it is deleted and what rights you have as a registered user.
Appeal options - overview and links:
If you have a complaint about a product bought in our Webshop, you can send a complaint to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our e-mail address: email@example.com